Frequently Asked Questions
Can I finance my purchase through Welder Specialist?
Yes! Welder Specialist offers flexible financing options to help you get the equipment you need with convenient payment plans. We partner with trusted providers such as PayPal Pay Later to make financing fast and easy.
We also participate in manufacturer financing programs like Miller’s PowerLine Financing (where applicable). For more information or to explore your financing options, feel free to contact us directly. We're here to help you find the best solution for your budget.
Do I need to sign for my delivery?
Signature is only required for deliveries that include full gas cylinders or shipments sent via LTL or freight carrier (over 150 lbs). These items must be signed for at the time of delivery and this requirement cannot be waived.
For all other orders, packages may be left at your front door at the delivery driver's discretion. If you prefer to require a signature for your delivery, you can request this by replying to your email confirmation or by calling us before the order ships. Please note that any lost, stolen, or undelivered packages without a signature are subject to the full carrier claims process, which may take up to 10 business days to resolve.
Do you accept international orders?
Yes, Welder Specialist proudly accepts international orders. We are committed to serving customers worldwide with high-quality welding machines and equipment. Shipping costs and delivery times may vary depending on your location. Please contact us directly if you need a custom shipping quote or assistance with your international order.
Do you sell Gift Certificates?
Sorry, no - we no longer sell gift certificates.
Can I ship my order to an address other than my billing address?
Yes, Welder Specialist allows shipping to an address different from your credit card’s billing address. However, for security purposes, orders shipped to a different address may require additional identity verification. We may ask you to provide a faxed copy of your government-issued photo ID along with a faxed copy of the physical credit card used for the purchase.
Please note that your order may be placed on hold until this verification is complete. For your safety, we never request proof of identity via email. This process helps protect against fraud and ensures your order is shipped securely.
Is my credit card information secure on the Welder Specialist checkout page?
Yes — your credit card information is completely secure when shopping with Welder Specialist. Our website is powered by woocommerce, which uses advanced encryption and industry-leading security protocols to protect your payment data. Shopify’s systems are continuously updated to ensure safe and secure transactions every time you shop. Your privacy and security are always our top priority.
Do you have a minimum order charge?
No
What payment methods does Welder Specialist accept?
Welder Specialist accepts a variety of secure online payment methods, including Visa, MasterCard, Discover, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, and Venmo. For credit card payments, we require both billing address and CVV code verification to ensure security. Please note that we do not accept C.O.D. (Cash on Delivery) orders or purchase orders.
If you prefer to pay without using a credit card, you may place your order by phone and complete payment via wire transfer or ACH. To avoid delays, please notify us immediately by email or phone once your transfer has been made.
Please note that personal checks, money orders, and company checks are not accepted.
How long will it take to receive my order?
Most orders from Welder Specialist are delivered within 3–7 business days via standard ground shipping. Once your order is placed online, you’ll receive a confirmation email along with tracking details so you can monitor your shipment in real time.
For Air/Express shipments (Next Day, 2-Day, or 3-Day Air), orders placed before 1 PM Eastern Time will ship the same business day. Express orders placed after 1 PM ET will ship the next business day. Please note that Saturday and Sunday are not considered business or shipping days. Deliveries for both express and ground services occur Monday through Friday. If you require Saturday delivery, please contact us directly to make special arrangements.
Shipping guarantees are subject to the carrier’s policies. Delays due to weather, holidays, or unforeseen circumstances may affect delivery times and are not covered by expedited service guarantees.
What if my machine is defective?
If you believe your machine is defective, please contact Welder Specialist within 10 days of receiving your order. You have two options:
- Visit an Authorized Service Center for the brand (e.g., Miller or other supported manufacturers) to receive warranty repair.
- Request an exchange by returning the defective machine to us. You must first obtain a Return Goods Authorization (RGA) number. The machine must be returned in its original packaging, and you will be responsible for shipping it back. A replacement unit will be shipped only after we receive and inspect the original machine.
Defects reported after 10 days of delivery will need to be handled through the manufacturer’s warranty repair process. In that case, you will be responsible for transporting the unit to and from an authorized service facility.